FAQs

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General Inquiries

DigiKraft is a digital platform that connects people across Zambia with skilled service providers in over 20 categories. It’s a fast, secure way to post jobs, find work, and manage service delivery all from your phone.

Yes. Many services rely on skill, experience, and customer satisfaction. You can still build a strong profile with reviews and repeat clients.

The app is free to download and use. Some premium features may be added later, but for now, onboarding and connecting are 100% free.

Every job and payment is digitally recorded. Clients and providers can view job history, timelines, and ratings. This builds accountability and trust on both sides.

Anyone! If you’re a skilled individual offering services, you can register as a Pro. If you’re looking for a reliable person to help with a task, you can sign up as a Client.

Yes. DigiKraft is designed to support both urban and rural users. Service matching is based on your location, so jobs and providers near you are prioritized.

For Users

Sign up, select the type of service you need, add your location and timeframe, and post your request. It takes under five minutes.

You pay securely via cash, mobile money, or bank transfer once the job is complete. Both you and the service provider will need to indicate the funds as paid or received respectively within the app. All transactions are recorded for transparency.

Yes. Each service provider has a digital profile and work history, making it easy to rehire trusted professionals.

Download the app, browse categories, and connect with verified professionals in your area.

Prices are set by service providers. You can negotiate directly within the app before hiring.

For Providers

Download the app, create a profile, list your services, and start connecting with clients.

You can offer a wide range of services; from electrical work, plumbing, and repairs to tutoring, graphic design, event planning, and more.

Yes. While signing up is free, DigiKraft charges a K20 platform fee per confirmed client. This fee helps us maintain the platform, provide support, and grow your access to job opportunities.

You’ll get alerts via in-app notifications when jobs that match your skills are posted nearby.

Clients pay you through cash, mobile money, or bank transfer. DigiKraft tracks every payment so you have a clear record.

Maintain a complete profile, respond quickly to job alerts, and always ask for a rating after completing a task. Higher ratings improve your visibility.